Joswig Solutions

IT Provider for Your Digital Business

Our WordPress Care Plan is a subscription-based service, which provides monthly website maintenance and on-demand support for WordPress-related issues.

Never worry about your WordPress website again

If you decide to work with us, we will take care of your site in many ways. Here are a few examples of services, which are included in our monthly package:

Unlimited small website edits

Never lift a finger. Our team will make any changes you need to your WordPress site, while you can focus on your business.

Weekly WordPress updates

Your plugins, themes, and core files are updated once a week to make sure everything runs smoothly.

Weekly website backups

Cloud backups of core files and databases are fully managed with Amazon S3 and 1-click restore.

24/7 website monitoring and bug fixing

Because problems happen at the worst time possible. Your website status is constantly being checked and we take immediate action if it’s down or not working as expected.

FAQ

What’s included in your website edits? What’s not included?

Our website edits do include edits to content on any page, changing banners, headers or footers, changing theme or plugin settings, minor CSS / JavaScript / PHP adjustments (“30-minute jobs”), blog content or context edits, adding a new landing page, formatting landing pages, changing images or text, adding coupon codes or updating shopping carts.

The website edits do not include custom development (creating new plugins or themes), custom code changes (modifying existing features), graphic design, “PSD to WordPress” requests, creation of content, building a new website, or any other jobs that would take us longer than 30 minutes to finish.

📝 EDIT EXAMPLE 1

Included: You want us to upload blog content that you created with attached images that have been sent and format for WordPress with instructions

Not included: You want us to create a blog post, find images and upload to WordPress with no instruction for formatting

📝 EDIT EXAMPLE 2

Included: You want us to add a new product to your WooCommerce store (for which you’ve provided all needed content).

Not included: You want us to create a custom checkout process for your WooCommerce store.

📝 EDIT EXAMPLE 3

Included: You want us to take the text that you emailed to us and use it to replace the current content on your About page.

Not included: You want us to write content for or design your About page.

Do you really offer unlimited website edits?

We get a lot of questions about our unlimited edits. But it’s true! Unlimited really means unlimited when it comes to the edits we provide. We don’t like to nickel and dime people, so we just ask them to pay for their monthly subscription and we provide the technical support. Easy.

How do I submit a website edit?

You submit your website edit instructions via email. Please be very clear and attach necessary files. We only accept website edit requests that can be tackled without too much custom development (“30-minute jobs”).

What are your usual response times and resolution times?

To be honest, it depends on the ticket. Here is how it works:

  1. After 1-4 hours of submitting your request, you will receive a response email from us that we have opened the ticket, we are looking at the complexity of it and will let you know when it has been resolved.
  2. If your submission was incomplete, we might have to ask you for additional information before we can start. Make sure to provide very clear instructions and necessary attachments (like texts, images or videos) in your email, so we can work efficiently without delays and misunderstandings.
  3. Within 24-48 hours you will receive a resolution email with the changes made on that ticket.

How does onboarding work?

Once you sign up for the care plan, we will send you a welcome email and ask for your login details (WordPress dashboard and hosting provider). After you granted us access to your website, we will have your plan fully implemented in less than 24 hours.

Can I cancel anytime?

Yes, absolutely! There are no termination penalties or long-term contracts involved.

Submit your care plan request

Please note that we can only process your requests after your subscription got confirmed.

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